Before you book: a practical parcel checklist

Describe the contents clearly Tell the team what you intend to send. Ask whether the contents can be accepted for the proposed service and destination before preparing a booking. Do not assume that every item or route is supported. Check the practical details Prepare the sender and receiver names, contact numbers, cities and the address information requested for the booking. Check spelling and phone numbers carefully. Ask about packaging Discuss the package count, size, approximate weight and whether anything needs special handling. Confirm packaging requirements with the team before handing over a parcel. Confirm charges and arrangements Ask about the service available, expected timing, charges and any conditions that apply. An estimated delivery date is an estimate rather than a guarantee. Keep your voucher Your voucher number lets you look up basic status information. The private receipt link gives access to the customer voucher and any enabled downloads. Keep both in a safe place, and contact the team if you need clarification about an update.